What is your return policy?
Should you wish to return anything bought from us you can return it up to 14 days from the date that you recieve it, we will be happy to refund a product, provided (in the case of any non-defective products) it has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product.
Returns should be made in original, undamaged packaging. If the product returned has been unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
I would like to return my item for a refund, what do I need to do?
Returns via our address below
Hungry Paws, Unit 52957, PO Box 6945, London, W1A 6US
Please include your order confirmation email with your return and note on this the reason for the return. As this will help us process your return quicker.
Contact us on 07808 574 069 between 9am and 8pm Monday – Friday, and 9am – 5pm Saturday and Sunday.
Please note: we will refund the price of the item to the purchaser once it is received by us. A refund of the original delivery charge and the charges for returning the item to us will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.
Packing and sending your return
To ensure that your refund is processed as quickly as possible, please follow the procedures below.
Return the product in its original packaging
Pack the product to avoid damage during returns transit
Include your order confirmation email or your name, address, phone number, order number and whether you require a refund or a replacement.